Your email address serves two purposes.
Back to Questions 5. What is my password?
During your first online purchase, you will be prompted for your email address and a password. You can create any password of your own choosing; this password is not issued by your organization. Your password must contain at least one alphabet character and at least one digit, must not be less than eight characters, and must not contain any of the following characters: < ( ) >. We recommend you create a strong password that is unique to your Web Store account and not used elsewhere.Back to Questions 6. How do I change my email address or password?
After logging in with your old email address and password, select My Account
from the top navigation. From the next screen, you may edit your account information and/or password.Back to Questions 7. What if I forget my password?
If you forget your password, click the Forgot Password
link in the Log In box. If your email address is on file, you will receive an email with password reset instructions.Back to Questions
Back to Questions 2. How do I know my payment was processed?
Back to Questions 4. How do I reprint my receipt?
The last step in your checkout process produces a printable receipt. In addition, a confirmation email is sent immediately to the email address you provided during checkout. If you do not receive the confirmation email, check your SPAM filter as it may have been filtered by your email client. In addition, any time after you complete your purchase, you may log in again using the email address and password you set up. Click the My Account
button in the top navigation and from there, you can check your purchase history to verify that your order was correctly placed. Back to Questions 3. Is the Web Store secure?
The Web Store is hosted by RevTrak, Inc
, a leader in the credit card payment processing industry for K-12 school districts and city governments. RevTrak employs the most current security techniques to keep your payment information secure according to PCI Data Security Standards.
After logging in with your RevTrak credentials (email and password), choose My Account from the top navigation. Your orders will be displayed under Order History. Click on the desired order and click Print.
Credit/Debit Card Information Back to Questions 2. My credit/debit card was not accepted. What do I do?
1. Does the system store my credit/debit card number?
No; for security reasons the system does not store your credit card number. The option to pay with a previously used card is made possible using securely encrypted tokens. The process of using secure tokens is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standard.
We accept Visa, MasterCard, or Discover credit or debit cards. If your payment is not accepted, you will receive an error message after submitting your payment information. Verify the information you have entered for the card number, type, and expiration date, and attempt your payment again. If entering your information correctly did not resolve the error, and you do not understand the error message, call the assistance number on the back of your card. Special note to Debit Card users:
Many banks hold the amount you charge for each attempted payment, even if the debit card is declined. While the money will not be withdrawn from your account, a hold may prevent you from making other withdrawals for several days and may result in an overdraft.Back to Questions
Further AssistanceBack to Top
1. Who do I contact if I have a question about a payment?
For after-hours questions about using the Web Store, click the convenient Contact Us
link in the Services section of the top navigation. Questions submitted through this feature are forwarded to the appropriate departments at your organization.